Do I get a refund or a credit for returns?

Once we receive your return items, including the packing list you received with your order, a credit will be issued back in the original form of payment within 5-7 business days. If you did not receive a packing list or Waybill (in Canada), please reach out to us via phone (1-888-666-5905), chat (, or email (

Please allow 1-2 billing cycles for a credit to appear on your bank statement (this depends on how your bank/credit card company has their credit schedule set). If a type of Maui Jim Gift Card was used at the time of purchase, it will be reissued via email and available for a new order once the return is processed.

Click here to access a return label for your return shipment.




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