Do I get a refund or a credit for returns?

Once we receive your return items, including the packing list you received with your order, a credit will be issued back in the original form of payment within 5-7 business days. If you did not receive a packing list, please reach out to us via phone (AU 1 800 010 244 / NZ 0800 400 887) or email (

Please allow 1-2 billing cycles for a credit to appear on your bank statement (this depends on how your bank/credit card company has their credit schedule set). If a type of Maui Jim VIP Card was used at the time of purchase, it will be reissued via email and available for a new order once the return is processed.

Please email to request a return label.

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