Once we receive your return items, including the packing list you received with your order, a credit will be issued back in the original form of payment within 5-7 business days. If you did not receive a packing list, please reach out to us via phone (852 2580-2899) or email (sales.hk@mauijim.com).
Please allow 1-2 billing cycles for a credit to appear on your bank statement (this depends on how your bank/credit card company has their credit schedule set). If a type of Maui Jim VIP Card was used at the time of purchase, it will be reissued via email and available for a new order once the return is processed.
Please email sales.hk@mauijim.com to request a return label.